Virtual Waiting Room Access Device Tech Support
Unable to connect with the doctor for any technical issue? Our office staff will not be equipped to help you. You will need to make a physical office visit- use patient portal to send message "Technical issues with televisit, please schedule an office visit for me". The doctor will not be able to make a phone call
Minimum requirements for any device listed in this link here. You can also run diagnostic tests on your device here.
Desktop or Latptop computer/ Surface pro:
Restart your computer before a call
Make sure you have a microphone and camera connected to the computer and "allow" them both within a Chrome browser. Here are instructions allowing camera use for your browser
Use headphones to reduce feedback/noise
Use native SAFARI web browser (BUT NOT IN PRIVATE MODE) to avoid technical issues.
Close all other apps on your phone, Please make sure you are not actively using the camera or microphone for another app such as Skype or Facetime
"Allow" use of camera and microphone by your device. See steps here
More details on use of safari are here. And Make sure you are not in "private mode" in safari (see this https://support.apple.com/en-us/HT203036) and Make sure your ipad is not on "zoom" feature (settings-->display & brightness--->view -->pick "standard" (https://support.apple.com/en-us/HT203332)
Android phones and tablets:
If you don't already have it, download the CHROME BROWSER. Not "Incognito" mode. Televisits will work best from a Chrome Browser app.
You will need to "allow" access to your camera and microphone. Details here