FAQs

 

We are looking forward to your visit with us. Most likely, you were referred to us by an internet search or a family doctor. Even so, we realize that you probably had a choice of several endocrinologists. We really appreciate your choosing us.

Plan to arrive in the office 20-30 minutes prior to your scheduled appointment time to allow time to complete the lengthy new patient packet. If the packet is completed ahead of time and/or faxed to us, then only plan to arrive at least 5 minutes prior to your appointment to allow time for check-in. You will be asked to present your insurance card, new patient packet, previous notes/labs, and co-payment at check-in. We accept all major credit cards. If you have notes, labs or imaging from other facilities which you think will be important to your care, please bring them with you. Parking in the medical center can sometimes be time consuming, so please print out our parking advice so you will not be a late arrival. We have a small efficient office, and our physicians try to run on time. Here are our frequently asked questions.


Before your first visit we may perform a complimentary insurance benefits verification designed to help you better understand what can and cannot be billed to your insurance company. Once we have investigated your benefits, we will contact you and explain what we have learned. Although we make the best attempt to obtain accurate information from your insurance company, there will be times when the information we are provided conflicts with how the insurance company processes the claims. Therefore, we cannot accept liability for inaccurate information and encourage you to verify our findings with your Healthplan or employer. 

When you arrive, our warm and caring staff will try to make you feel welcome
. For the protection of your privacy we do keep our front office window closed at all times. We have magazines and other reading material in the waiting room. You may connect your wireless device to our free guest network named "Endocrine-Patient" and ask our staff for the password.


When you come to see the staff and physicians of Houston Thyroid and Endocrine Specialists, we strive to treat you like an important individual, not just a number. We will take the time to listen to your concerns and find out about your symptoms. We will likely run a series of tests to both identify your endocrine condition and rule out more serious concerns. As soon as we have an accurate diagnosis, we may prescribe medicine or other treatment aimed to get you feeling better. You will receive clear verbal and written instructions from your physician about medications, future testing (blood work, imaging tests, procedures) and when you should follow up. We strongly encourage all our patients to utilize the convenience of the patient portal which can allow you to make or change appointments, refill medications, view your medical history, and view your lab results. Please ask our staff for your patient portal password prior to leaving.

We realize that it is our responsibility to keep up with the latest developments in our field so that we can give you the best care possible. That is why we take continuing education classes and are active in professional organizations. Please rate how we are doing via our short patient satisfaction survey. We take this survey seriously and try to implement suggestions as soon as possible.


Sincerely,
Fareed Elhaj MD
Medhavi Jogi  MD 

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