Virtual Waiting room access

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Listed below are instructions for how to access the virtual waiting room for your doctor depending on the device you are using. 

If you are unable to connect with the doctor for any technical issue, our office staff will not be equipped to help you. You will need to make a physical office visit. Just send a patient portal message with subject "Technical issues with televisit, please schedule an office visit for me"


  • Desktop or Latptop computer: Here is a video for how to use Chrome or Firefox to connect: Step-by-step video is here
  • iPHONE/iPAD we suggest using the iOS DOXY APP to avoid technical issues with a computer. Unfortunately Internet Explorer (IE) and Safari do not support the technology we use to provide a Doxy.me video connection. You will need to download Google Chrome or Mozilla Firefox
    • If you have technical difficulty we recommend you use read though the Technical support section, and if you still cannot connect then it would be best for you to come in to the office for a visit. 
      • In most cases simply (1)closing the app, (2)closing all other apps on your phone, and (3) restarting the phone fixes the problems.  
      • Please make sure you are not actively using the camera or microphone for another app  such as Skype or Facetime because that creates an issue. 
      • See How to close the DOXY app on iOS devices . A next step is to DELETE the Doxy.me app and re-install it.
  • Android :  There is no app If you don't already have it, download the CHROME BROWSER. Televisits will only work from a Chrome Browser app. You will need to "allow" access to your camera and microphone. Then visit HoustonTelevisit.com to find the correct waiting room..
  • Windows phone:  Won't work at.  Use a desktop.
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