Televisit Technical Support

Please see Houston Thyroid and Endocrine's specific doctor waiting room URLs at www.HoustonTelevisit.com

If the information provided on this page does not help your IT connectivity issue, then please schedule a follow up appointment in person via patient portal message with subject "I could not connect via televisit, and need an office visit." Our front office staff cannot troubleshoot your IT difficulties.

No telephone calls will be made by the physician for patients that have any medical insurance coverage.

PLEASE DO NOT USE THE DOXY APP FOR IPHONE ANYMORE

Desktop or Latptop computer/ Surface pro

Restart your computer before a call
Make sure you have a microphone and camera connected to the computer and "allow" them both within a Chrome browser. Here are instructions allowing camera use for your browser
Only use a Chrome web browser. Here is a video for how to use Chrome or Firefox to connect: Step-by-step video is here. You will need to download Google Chrome or Mozilla Firefox.
Use headphones to reduce feedback/noise
Surface pro details

iPhone/iPad

Use native SAFARI web browser (BUT NOT IN PRIVATE MODE) to avoid technical issues.
1. Close all other apps on your phone, Please make sure you are not actively using the camera or microphone for another app such as Skype or Facetime
2. "Allow" use of camera and microphone by your device. See steps here
3. More details on use of safari are here. And Make sure you are not in "private mode" in safari (see this https://support.apple.com/en-us/HT203036) and Make sure your ipad is not on "zoom" feature (settings-->display & brightness--->view -->pick "standard" (https://support.apple.com/en-us/HT203332)

Android Phones and Tablets

If you don't already have it, download the CHROME BROWSER. Not "Incognito" mode. Televisits will work best from a Chrome Browser app.
You will need to "allow" access to your camera and microphone. Details here