If the information provided on this page does not help your IT connectivity issue, then please schedule a follow up appointment in person via patient portal message with subject "I could not connect via televisit, and need an office visit." Our front office staff cannot troubleshoot your IT difficulties. No telephone calls will be made by the physician for patients that have any medical insurance coverage. PLEASE DO NOT USE THE DOXY APP FOR IPHONE ANYMORE
General QuestionsMinimum system requirements (you need a camera and microphone!): https://help.doxy.me/doxy-me-support/getting-started/minimum-system-requirements How to update Chrome or Firefox: https://help.doxy.me/doxy-me-support/getting-started/how-to-update-chrome-or-firefox-to-latest-version Don't Compete with another software! CLOSE skype and facetime and any other software that also uses your camera or microphone. "I cannot see you but I can hear you" https://help.doxy.me/doxy-me-support/troubleshooting/i-can-hear-but-cant-see-my-participant "I cannot hear you but I can see you" https://help.doxy.me/doxy-me-support/troubleshooting/my-patient-can-see-me-but-cant-hear-me Choppy audio or video: https://help.doxy.me/doxy-me-support/troubleshooting/my-audio-andor-video-is-choppy All else fails: restart your browser General: https://help.doxy.me/doxy-me-support | Please see Houston Thyroid and Endocrine's specific doctor waiting room URLs at www.HoustonTelevisit.comGeneral How-To YouTube VideosVideo on how to use our system with a Chrome Browser: https://www.youtube.com/watch?v=yJf9N9sjDLI Video on how to use our system with a Firefox Browser: https://www.youtube.com/watch?v=hlypaz-QjCY |
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