Televisit technical support

If the information provided on this page does not help your IT connectivity issue, then please schedule a follow up appointment in person via patient portal message with subject "I could not connect via televisit, and need an office visit." Our front office staff cannot troubleshoot your IT difficulties.

No telephone calls will be made by the physician for patients that have any medical insurance coverage.

PLEASE DO NOT USE THE DOXY APP FOR IPHONE ANYMORE


  • Desktop or Latptop computer/ Surface pro: 
  1. Restart your computer before a call
  2. Make sure you have a microphone and camera connected to the computer and "allow" them both within a Chrome browser. Here are instructions allowing camera use for your browser
  3. Only use a Chrome web browser. Here is a video for how to use Chrome or Firefox to connect: Step-by-step video is here.  You will need to download Google Chrome or Mozilla Firefox. 
  4. Use headphones to reduce feedback/noise
  5. Surface pro details
  • iPhone/iPad: 
  • Use native SAFARI web browser (BUT NOT IN PRIVATE MODE)  to avoid technical issues. 
    1. Close all other apps on your phone, Please make sure you are not actively using the camera or microphone for another app  such as Skype or Facetime
    2. "Allow" use of camera and microphone by your device. See steps here
    3. More details on use of safari are here. And Make sure you are not in "private mode" in safari  (see this https://support.apple.com/en-us/HT203036)   and Make sure your ipad is not on "zoom" feature (settings-->display & brightness--->view -->pick "standard" (https://support.apple.com/en-us/HT203332)
  • Android phones and tablets:  
  1.  If you don't already have it, download the CHROME BROWSER. Not "Incognito" mode. Televisits will work best from a Chrome Browser app. 
  2. You will need to "allow" access to your camera and microphone. Details here



General Questions

Minimum system requirements (you need a camera and microphone!): https://help.doxy.me/doxy-me-support/getting-started/minimum-system-requirements


Don't Compete with another software!  CLOSE skype and facetime and any other software that also uses your camera or microphone. 




All else fails: restart your browser


Please see Houston Thyroid and Endocrine's specific doctor waiting room URLs at  www.HoustonTelevisit.com


General How-To YouTube Videos 

Video on how to use our system with a  Chrome Browser:  https://www.youtube.com/watch?v=yJf9N9sjDLI

Video on how to use our system with a  Firefox Browser:  https://www.youtube.com/watch?v=hlypaz-QjCY


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