If the information provided on this page does not help your IT connectivity issue, then please schedule a follow up appointment in person via patient portal message with subject "I could not connect via televisit." Our front office staff cannot troubleshoot your IT difficulties. No telephone calls will be made by the physician for patients that have any medical insurance coverage. General Questions on how to use the App https://help.doxy.me/doxy-me-supportGeneral trouble-shooting for the iphone mobile app1. Close the app completely and restart your phone 2. Make sure the app store does not have an UPDATE for the DOXY app ...last known update was 3/25/2017 https://help.doxy.me/updates/mobile/how-to-update-your-doxyme-mobile-app-patient-and-provider 3. Make sure you are not using and close any other program such as facetime or skype which can take over your microphone and video 4. Make sure you have 3-4 bars or are using wifi 5. If you are still having issues, then try using a CHROME web-browser on a mobile or desktop device that has a camera and microphone 6. If you still cannot connect, please make a physical office visit appointment. The providers will not make phone calls 7. PDF guide with pictures on how to log in using app https://drive.google.com/file/d/0BzhLsbW39RVdZkFzVjctbktmQ3M/view General QuestionsMinimum system requirements (you need a camera and microphone!): https://help.doxy.me/doxy-me-support/getting-started/minimum-system-requirements How to update Chrome or Firefox: https://help.doxy.me/doxy-me-support/getting-started/how-to-update-chrome-or-firefox-to-latest-version Don't Compete with another software! CLOSE skype and facetime and any other software that also uses your camera or microphone. "I cannot see you but I can hear you" https://help.doxy.me/doxy-me-support/troubleshooting/i-can-hear-but-cant-see-my-participant "I cannot hear you but I can see you" https://help.doxy.me/doxy-me-support/troubleshooting/my-patient-can-see-me-but-cant-hear-me Choppy audio or video: https://help.doxy.me/doxy-me-support/troubleshooting/my-audio-andor-video-is-choppy All else fails: restart your browser General: https://help.doxy.me/doxy-me-support |  Please see Houston Thyroid and Endocrine's specific doctor waiting room URLs at www.HoustonTelevisit.comGeneral How-To YouTube VideosVideo on how to use our system with a Chrome Browser: https://www.youtube.com/watch?v=yJf9N9sjDLI Video on how to use our system with a Firefox Browser: https://www.youtube.com/watch?v=hlypaz-QjCY |
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